Live Activity is not showing
Make sure your iPhone runs iOS 17 or later, Live Activities are allowed for CueCard in Settings, and you have started a card. Dynamic Island appears on supported iPhone models only.
CueCard Help
Need help?Start here
Follow the steps below to troubleshoot Live Activities, schedules, backups, and purchase restoration. If the issue persists, email us and we’ll take a closer look.
Email support
We’ll review your message and reply as soon as we can.
Local
Your checklist data stays on this device by default.
iOS 17+
Live Activities require permission. Dynamic Island is available on supported iPhone models only.
Quick Help
Start with these checks
Check your iOS version, Live Activities permission, and whether a card is active. For import issues, confirm the backup file format.
Restore CueCard Pro
After changing devices or reinstalling the app, sign in with the same Apple Account used for purchase and try Restore Purchase inside the app.
Backup import failed
Make sure you are importing a JSON file exported by CueCard. The free version saves up to 5 checklists; CueCard Pro unlocks unlimited checklists.
Report an issue
Include your app version, iOS version, device model, and reproduction steps. If you attach a screenshot, hide unrelated personal or checklist content first.
FAQ
Frequently Asked Questions
CueCard is a local-first, lightweight checklist app. It does not require an account and does not upload your checklist content to servers we operate.
Does CueCard sync my checklists to the cloud?
No. CueCard currently has no account, login, or cloud sync. Your checklists, groups, items, colors, completion state, and schedules are stored on this device. Checklist content leaves the device only when you choose to export or share a backup.
Why don't I see my checklist on the Lock Screen or Dynamic Island?
Make sure your iPhone is running iOS 17 or later and that Live Activities are enabled for CueCard in Settings. After you start a card, CueCard asks iOS to show the Live Activity. Dynamic Island is available on supported iPhone models only.
What is the difference between the free version and CueCard Pro?
The free version saves up to 5 checklists. CueCard Pro removes the saved-checklist limit. Pricing, purchase type, and applicable terms are shown in the app.
What is included in an export file?
The exported JSON backup contains your checklist content and completion history. It is created only when you export it, and you choose where to save, share, or delete it. Review the file and its recipient before sharing because it may contain private checklist content.
Do scheduled checklists appear automatically?
CueCard schedules a local notification for the time you choose. Opening that notification—or opening CueCard during the scheduled window—can automatically activate the matching card. Whether the Live Activity appears still depends on iOS permission and system state.
Which languages are supported?
CueCard supports Simplified Chinese, Traditional Chinese, English, Japanese, Korean, German, and French. It can also follow your system language.
Privacy
Privacy and Data
CueCard keeps checklists on your device by default. You stay in control when you export a backup or choose to send a support email.
Data handling summary
- During normal use, the CueCard iOS app does not collect or upload your checklist content.
- No account is required. CueCard does not connect to servers we operate and does not provide cloud sync.
- In-app purchases are processed by Apple through the App Store. CueCard does not store payment method information.
- Backups leave the device only when you choose to export or share them; support email is sent only when you choose to contact us.
Understand your data choices
See what stays on your iPhone, what an exported backup contains, and what happens when you contact support.
Still stuck? We’re here to help
Email us about crashes, purchases, imports or exports, Live Activity display, or local data. Specific steps help us investigate faster.
support@ourplain.com